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Tech Support Home
If you don't find the answer to your question here, send E-mail to
help@mm.com or call (651) 681-8018
(9am-5pm M-F). If you need to call
outside our regular business hours, please leave a message.
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HOW TO CONFIGURE OUTLOOK 2002/2003
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- Double-click on the Outlook 2002 or Outlook 2003
icon. Pull down
Tools, then E-mail Accounts.
Make sure the dot is next to Add new e-mail account. Click
Next.
- Make sure the dot is next to POP3. Click Next.
- Enter your name as you want it to appear in e-mail messages in the
Your
Name field. It's up to you what's in this field. Examples are J. Doe,
John D., John.
- Enter your E-mail address on our system in the E-mail Address
field. Examples: soandso@mm.com,
soandso@myowndomain.com. Click Next.
- In the field for Incoming mail server (POP3) server, enter
pop.mm.com
- In the field for Outgoing mail (SMTP) server, enter
smtp.mm.com
NOTE: If you're accessing your mailbox from another ISP, that's
perfectly fine, but that ISP's rules apply when sending mail.
If you enter
smtp.mm.com but can't send mail, that ISP may allow you to use
smtp.mm.com if you change the outgoing port from 25 to 587. Or, that ISP may allow
you to use smtp.mm.com but with smtp authentication enabled. Or, that
ISP may require that you use their smtp server setting.
- In the field for User Name, enter your 3-8
character username in lower case. Leave off any "@mm.com" or any
"@yourdomain.com".
- For Password, enter your 6-8 character password in lower case. It's
up to
you whether
you check the Remember password box or not. Some folks like the
convenience of not needing to type in their password everytime they read
their e-mail. Other folks like the idea that their mailbox can't be
accessed if someone else is using their computer (unless, of course, that
person knows their password.)
- There should NOT be a dot next to Log on using Secure Password
Authentication (SPA). Click Next.
- Click Finish.
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TO VIEW/CHANGE AN EXISTING ACCOUNT
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Pull down Tools, then
E-mail Accounts. Make sure the dot is next to View or
change existing
e-mail account. Click
Next.
Under Name, make sure the account you want to verify the settings
for is highlighted. Click Change....
Make sure the dot is next to POP3. Click Next.
Instructions for your correct settings are in Steps 3-9 above.
If all you settings are correct and you're still having a problem
reading/sending e-mail, especially if you're getting disconnected after
reading or sending messages or it's not sending messages, pull down
Tools,, then select
Options, then click the Mail Setup tab. Make sure Send
immediately when connected (which is in the Send/Receive
section) is checked. Also make sure Hang up when finished with
a manual Send/Receive is UNchecked. If any changes are made,
click Apply, then click OK.
It is also strongly advised that your e-mail software doesn't
automatically check for mail, or if it does so, to not do it too
frequently. Don't worry, you can still manually check for mail
as often as you need. To check this setting, pull down Tools,
Options,
Mail Setup, that you click the Send/Receive button in the
Send/Receive section, that both boxes for Schedule an
automatic
send/receive every n minutes (one is in the Setting for group
"All Accounts", the other is in the When Outlook is Offline), be
UNchecked. (Don't worry, you can still manually check for messages
when you need. UNchecking this option means Outlook won't automaticaly
check for mail while you're working on mail, which can mess up your
mailbox.)
If any changes are made, click Apply, then click OK.
If your mailbox is overly full, it's probably because mail is being left
on the server for too long. Go to Tools,, then Email
accounts. Make sure the button is next to View or change existing
e-mail accounts. Click Next. Click Change. Click
More Settings. Click Advanced. Under Delivery, you
may opt to never leave mail on the server by leaving the box next
to
Leave a copy of messages on the server unchecked, or you may
opt to leave a copy of messages on the server for a certain number of days
by checking the box next to Leave a copy of messages on the server
and the box next to Remove from server after a certain number of
days. You may also opt to remove the messages from the server when
the Deleted Items are deleted by checking the box next to Remove
from
server when deleted from 'Deleted Items'.
If all your settings are correct and you're still having a problem
reading/sending e-mail, close out of
all applications and reboot your computer. Connect again and try your
mail again. If you still have a problem or get an error message, note the
problem/message, then call our office (651-681-8018).
If you're online and just have a question, you can E-mail help@mm.com
ONCE YOUR CONFIGURATION IS COMPLETE, DON'T FORGET TO BACK-UP YOUR
SYSTEM!
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PLEASE MAKE SURE YOU HAVE ANTI-VIRUS SOFTWARE ON ALL YOUR COMPUTERS.
MAKE SURE TO RUN IT AND UPDATE IT
FREQUENTLY!! COMPUTER VIRUSES CAN BE ACQUIRED THROUGH OTHER MEANS THAN
E-MAIL.
SOFTWARE TO COMBAT ADWARE AND SPYWARE IS ALSO A GOOD IDEA!
To COMBAT ADWARE, GO HERE. 
NOTE: Ad-Aware is the name of the software that corrects the
problem.
Adware is the bad guy; it's not what you want. Yes, the
names are
very close. A good way to remember is: You're aware you need Ad-Aware.
TO
COMBAT SPYWARE, GO HERE.
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